• Conflict Management

    Trainer: EverlineWelcome to Conflict Management

    Conflict Management Mission and Vision Statements

    Mission Statement:
    To foster a culture of constructive communication, mutual respect, and collaborative problem-solving, enabling individuals and teams to address conflicts proactively, maintain positive relationships, and achieve shared goals.

    Vision Statement:
    To create an inclusive environment where conflicts are embraced as opportunities for growth and innovation, leading to stronger relationships, improved understanding, and a cohesive, thriving community or organization.

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Available courses

SOCIAL WORK MODULE 3

Social work is a practice-based profession and an academic discipline that promotes social change and development, social cohesion, and the empowerment and liberation of people.

1 Principles of social justice, human rights, collective responsibility, and respect for diversities are central to social work

CONFLICT RESOLUTION AND MANAGEMENT

Conflict resolution and management involves techniques and strategies to address and resolve disputes in a constructive manner. It aims to find a peaceful and mutually acceptable solution to disagreements or tensions. Here's an overview:

Key Principles of Conflict Resolution:

  1. Understanding the Problem: Identify the root causes of conflict, recognize the underlying emotions, and clarify the issues at hand.
  2. Communication: Open, active, and empathetic communication is essential. Listening without interrupting and acknowledging the other person’s perspective can defuse tension.
  3. Empathy: Try to understand the feelings and motivations of all parties involved. Empathy helps build rapport and trust.
  4. Focus on Interests, Not Positions: Often, conflicting parties focus on their stated positions. Focusing on their underlying interests allows for more creative solutions.
  5. Collaborative Problem-Solving: Seek win-win solutions that satisfy the needs and interests of all parties involved.